Booking and cancellation terms
03.11.2026
Supplier and scope
AmsterCap is the brand under which services are offered by Unicorn Tours · KVK 42170091 · IJsselmeerweg 3 D, 1411 AA Naarden, Netherlands. Contact: flamingoshelp@gmail.com. These terms apply to walking tours, cruises and combined programmes booked through the website, email, phone or messengers, unless otherwise agreed in writing.
Offers and bookings
Obvious errors in offers are not binding. An agreement is concluded when the guest accepts an offer, creating an obligation to pay. Booking confirmation follows payment. Minors must be accompanied by an adult.
Prices and payment
The duration is agreed in advance. Prices include VAT unless stated otherwise. Extras are charged separately. Surcharges may apply for non-standard pick-up or drop-off and guests’ own food or drinks. A cleaning charge may apply where necessary, with a minimum of one hour. Payment is due at booking; unless otherwise agreed in writing, confirmation follows full payment. Price changes apply to new offers; an existing agreement’s price may change only as agreed and permitted by law.
Guest information
Guests must provide necessary and accurate information in good time. For private cruises, guest numbers must be confirmed 24 hours ahead. Loss caused by failure to meet these obligations may be recoverable under applicable law.
Cancelling a private programme
The following proportion of the price is charged: more than 4 weeks ahead — 10%; 4 to 2 weeks — 25%; 2 to 1 week — 50%; 7 days to 48 hours — 75%; less than 48 hours — 100%. In unforeseen circumstances we will try to offer another date.
Rescheduling a private programme
More than 2 weeks ahead — free; 2 weeks to 48 hours — €100; less than 48 hours — €150. For cruises rescheduled less than 48 hours ahead, an additional €50 per captain-hour applies. A booking may be transferred to another person with at least 48 hours’ notice.
Group programmes and optional products
Public and small-group cruises can be refunded when cancelled at least 48 hours ahead. Later, one ticket may be rescheduled once; remaining tickets must be purchased again. Cancellation protection allowing cancellation up to 4 hours before departure applies only when separately offered and included in the booking. Gift vouchers, if issued, are valid for 18 months and non-refundable, subject to mandatory consumer rights.
Weather and safety
The supplier may cancel in dangerous weather. If rescheduling is not possible, the cancelled programme is refunded in full. Rain and cold alone do not entitle guests to free cancellation. A public cruise with fewer than 3 guests may be cancelled by the supplier at least 4 hours before departure.
Liability
Guests must follow guide and crew instructions, look after their belongings and reimburse damage they cause where required by law. To the extent permitted by law, the supplier is not liable for consequences of inaccurate guest information or ignored instructions. Within the same legal limits, liability is limited to the insurance payment or booking price. Nothing excludes liability or consumer rights that cannot legally be excluded.
Complaints
Please report problems promptly, where possible within 48 hours after the programme, so we can investigate and offer a solution. A complaint does not itself suspend payment obligations. This procedure does not restrict mandatory rights or statutory claim periods.
Materials and applicable law
The supplier retains rights to its original texts, routes and materials; use requires permission except where legally permitted. Dutch law applies, without removing mandatory consumer protection. Parties first seek an amicable solution; competent courts and claim periods are determined by applicable law. Updated terms do not automatically amend existing agreements. Invalidity of one provision does not invalidate the remainder.
