Questions & answers

Send us your date, number of guests and the tour you fancy. We’ll check availability, agree the details and send confirmation. No paperwork marathon.

Ideally, yes. Weekends and Light Festival slots tend to go quickly. But if you’re already in Amsterdam and fancy a tour today, ask anyway. You might get lucky.

Once we agree the date, we’ll send the payment details. You’ll know exactly what you’re booking and what it costs before you pay.

Usually €100. That reserves the boat or guide for your chosen time. We’ll agree the remaining payment details when you book.

Yes. For private bookings, the cancellation charge depends on how long remains before the start:

• More than four weeks: 10% of the price.
• Four to two weeks: 25%.
• Two to one week: 50%.
• Seven days to 48 hours: 75%.
• Less than 48 hours: 100%.

Rescheduling more than two weeks in advance is free. From two weeks to 48 hours it costs €100, and within 48 hours it costs €150. For a cruise rescheduled within 48 hours, add €50 for each skipper hour. The new date depends on availability.

For public and small-group cruises, a refund is available if you cancel at least 48 hours in advance. After that, one ticket can be moved once and the remaining tickets must be bought again.

If different terms were agreed in writing for your booking, those apply. Full booking and cancellation terms.

Private tour prices are usually for your whole group: the boat or guide is yours alone. Any extra-guest charges are stated upfront. On shared departures, the price is per seat.

Yes. Give someone a little Amsterdam instead of another souvenir. Message us and we’ll help choose the format and arrange the details.

Mostly private. Just your group, with time for your questions and the things that catch your eye. We also run occasional shared departures, including during the Light Festival.

English, Ukrainian and Russian. Dutch, German or French can also be arranged at an extra charge. Knowing where we’re going is useful; knowing why is even better.

Start with ‘Amsterdam: the beginning’ to get your bearings. For streets and canals together, choose Classic Experience. If you have four hours and want to explore further, choose Ultimate Experience. No need to rush this one.

Of course. It’s your private tour, not a school trip with a compulsory itinerary. Tell us what interests you and we’ll adapt the route as far as the time and city rules allow.

Walking tours can take up to 15 guests where the route’s rules allow. The Red Light District and museums have separate restrictions; we confirm the permitted group size beforehand. Our own boat takes up to 11 guests with a separate guide. For larger parties, we can look for a bigger vessel. Shopping-tour group size is agreed separately.

Yes. We don’t have to discuss 17th-century architecture for two solid hours if you’re bringing a child. Tell us their ages and we’ll adapt the pace and topics. We’ll discuss Amsterdam after dark separately: that one has its own considerations.

It depends on the tour. We often board near Sea Palace or Herengracht, but can discuss another convenient location. We’ll send the exact address beforehand, so you don’t have to search the whole city for us.

Message us straight away. We’ll do our best to help, but the boat or guide may have another booking afterwards. Leave a little extra time for getting here.

It’s a historic boat with a warm enclosed cabin and an open deck. More importantly, you have a captain and a live guide who tell stories, answer questions and don’t put a recording on repeat.

Up to 11 guests with a separate guide. The boat has a capacity limit, and we stick to it. If your group is larger, we’ll look for another option.

Yes. There’s a roof and a heated cabin with panoramic windows. You can enjoy the canals without freezing your backside off.

Yes, and you’ll appreciate it on a longer trip. One important detail: it is for liquid waste only.

Yes. We can arrange cheese, fish, snacks and drinks. Let us know ahead of time so everything can be ready when you arrive. We agree the selection and price separately.

Yes, with advance notice. There’s a €50 corkage fee for your own alcohol and a separate €50 cleaning fee for your own food. Or we can arrange the food and drinks for you.

We can discuss it. Mooring isn’t allowed everywhere, so we agree the location beforehand. Want to start near your hotel or finish closer to a restaurant? Let us know.

Yes. The enclosed cabin usually makes rain a non-issue. Amsterdam can even look better that way. If conditions become unsafe for sailing, we’ll discuss the arrangements.

Bring a jacket and comfortable shoes. Good advice here in any season. Light rain doesn’t cancel a tour. If the weather turns properly nasty, we’ll discuss what to do.

No. Rijksmuseum tickets are paid separately on Museum chic. €300 covers the three-hour guided tour for 1–6 guests; each additional guest from the seventh costs €20, where the museum permits that group size. We’ll help you plan tickets and entry times beforehand.

The food programme is included in A taste of Jordaan and Food Ultimate Experience. Ultimate Experience includes a small cheese and fish tasting; that’s a different format. On other tours, cheese, fish and drinks can be ordered at an extra charge.

Tell us beforehand, rather than when the herring is already on the table. We’ll discuss alternatives with the venues. For serious allergies, we need to check ingredients and possible cross-contact separately. This is one place where surprises aren’t welcome.

That’s exactly what our combined tours do. Classic Experience: 1.5 hours walking and 1.5 hours on the boat. Ultimate Experience: two hours of each. Food Ultimate Experience: three hours of food exploration, then an hour on the water. Choose how much Amsterdam you want in one day.